Return & Refund
Unconditional 100% Satisfaction
We expect our customers to be 100% satisfied with the products we sell and the service we provide. If at any time in the next 30 days you are NOT 100% happy with your purchase, you may return it for a refund. Vases are not returnable.
Shipping fees are not refundable. If your order received free shipping, this freight amount will be deducted from any return. Returns are subject to a 15% restocking fee. Return freight is the responsibility for the customer.
Please alert us before making any returns: Simply let us know your name, order number and reason for return by writing us at firstname.lastname@example.org.
Please note that Artificial Flowers Store is not responsible for packages returned to us.
Errors, Defects, or Damaged Items
In the unlikely event that we’ve made an error with your order or a product is defective, please email us at email@example.com within 7 days of delivery date. All errors and defect will be either refunded back in full or replaced at no cost to you.
We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item is damaged please refuse the delivery and notify us within 24 hours via our online contact us form here. Where the damage is not noticeable until you open your parcel, after you have signed for delivery, then you must notify us within 48 hours via our online contact us form here. We will then advise on how best to proceed. Please check all contents on receipt of your order. We are unable to accept a return of goods damaged in transit unless you notify us within 7 days of receipt of your order.
You may cancel your order at any time before your credit card payment has been charged. Once your credit card payment has been charged, we will have to charge 7% refund processing fee. If your order has been shipped out, we are unable to cancel your order.